FAQ's

We offer a wide range of catering equipment including kitchen appliances, cutlery, crockery, glassware, linen, tables, chairs and more. If you’re looking for something specific, please contact us for a full list of available items.

You can place an order by contacting us via phone, email, or book direct through our website. Simply provide the details of your event, including the type of equipment you need and the duration of the hire, the delivery address and billing address and we can send you a quote.

No, however sometimes delivery costs can be higher than the hire costs, you are always welcome to collect from our warehouse in Thorp Arch, Wetherby

We recommend booking as early as possible, especially during busy seasons, to ensure availability. However, we can often accommodate last-minute requests depending on stock availability.

All our prices are online and we offer a return dirty fee. Our standard hire rate is for a weekend hire period, Fri-Monday, however long term hire options are available, please contact us for a custom quote.

Yes, a 25% deposit is required at the time of booking to secure your equipment if it is in advance. The balance is payable 14 days prior to delivery, however some customer choose to pay in full.

We accept all major credit/debit cards, bank transfers, and online payments. Payment options will be provided when you receive your invoice.

We take a security deposit to cover anything that may be damaged and not returned. Typically this deposit takes 7-14 days to be returned once the event has been finished.

Yes, we offer delivery and collection services. Fees may apply depending on the location and distance. Please provide your event location when booking, and we’ll give you a delivery quote.

Yes, you can collect and return the equipment from our warehouse during business hours. Please ensure you have the appropriate vehicle size for larger items.

We deliver across Yorkshire, we are based nearer Wetherby with easy access to Leeds, Harrogate and York. If your event is outside of these areas, please contact us to discuss possible arrangements.

Yes, all of our equipment is thoroughly cleaned and tested before being delivered to you. You can expect items to be ready for immediate use. All tableware is individually polished and table ready.

The majority of our customers return everything dirty and we do all the washing however if you want to clean it yourself then that is an option too, we can discuss this during the booking process.

We understand accidents can happen. In the event of damage or breakage, then the cost of each item is deducted out of the security deposit and balance refunded once the order has been completed. Charges may apply for any damaged or lost items.

Cancellations must be made 5 days before the hire date for a full refund. Cancellations made after this period may incur a cancellation fee. Please refer to our terms and conditions for full details.

Yes, you can make changes anytime up until the order is picked and ready for dispatch, subject to availability. Please contact us as soon as possible if you need to make any adjustments. We advise orders to be finalised 14 days prior to the event to ensure everything is reserved for you.

No, we do not provide staff to operate the equipment. However, we can recommend trained professionals or caterers if required.

All equipment is tested before hire, but in the rare event of a malfunction, please contact us immediately, and we will do our best to provide a replacement or solution as quickly as possible.

Yes, we offer long-term hire options for businesses or ongoing events. Please contact us for bespoke pricing and details.