Terms and Conditions

WHARFESIDE HIRE  Terms and Conditions

GENERAL

1.1          Equipment remains the property of Wharfeside Hire

1.2          The hirer is fully responsible for the equipment and for insuring the equipment if necessary, from the time of acceptance until returned to our premises. No insurance is provided by Wharfeside Hire.

1.3          All goods will be delivered clean and ready to use. If they are returned dirty, a washing charge of 30% of hire charge will be made.

1.4          We reserve the right to change any price without the need to give prior notice.

1.5          The hired equipment is solely intended for use and storage indoors unless specifically designed and manufactured for use outdoors. If the equipment is used or stored outdoors, the hirer is fully responsible for damage caused by the weather or any other associated hazard.

1.6          Extended hire terms are available on request.

1.7          All boxes, cartons, linen bags, protective equipment are to be returned dry and intact.

1.8          A charge will be made for all non returned or damaged items.

1.9          In the event that any equipment, which doesn't belong to Wharfeside Hire is returned to our premises, we will only hold this equipment on site for a maximum of 7days, after which it will be disposed off.

1.1          Where the hirer is in breach of contract or goes into administration / liquidation, Wharfeside Hire reserve the right to recover the hired goods and the monies still remain as owing to Wharfeside Hire’s to the individuals, directors and owners

1.11       Whilst Wharfeside Hire will make every effort to supply equipment as described in the current catalogues and website, all items will be offered subject to availability. Circumstances may lead to alternative products being supplied, but they will conform to the same standards or greater.

2. PAYMENTS

2.1          All quoted prices are subject to a standard rate of VAT at 20% (Exc Refundable Security Despoits)

2.2          Payment, including a refundable deposit, must be made before goods are released, stock is reserved and allocated. Cheques are only accepted by prior arrangement. By making payment the agreement is confirmed, automatically accepts the terms and conditions as approved.

2.3          When processing an electronic BACS payment, the order number must be used as a reference so that the funds are allocated accordingly, to avoid delay in the order being processed.

2.4          Wharfeside Hire can process a payment using either a credit or debit card, however fees may be applicable.

2.5          If the customer doesn’t pay on time or within the agreed payment terms, then we reserve the right to remove discount, if no discount is applied, then we have the right to apply an £100 admin fee.

3. SECURITY DEPOSIT AND DAMAGES

3.1          In addition to hire, cleaning and transport charges, a refundable deposit is required. The deposit less the replacement cost of breakages or losses, is returned by the original payment method. Where the deposit is not sufficient to cover the replacement cost, the hirer is liable for the balance.

3.2          The refundable deposit to be sent back to you by the method you originally completed the purchase.

3.3          Security deposits can take between 7-14 calender days to be processed.

3.4          A deposit equal to £200 for orders up to £750 and £300 for order above £750 will be required. On occasiosn we may offer a different secuirty deposit, this will be detailed in your quote.

3.5          The refundable deposit to be sent back to you by the method you originally completed the purchase.

3.6          Replacement costs is the unit  value of each item to be replaced, which will include the purchase, delivery and adminstration of replacing that item, this is detailed on your documentation and can also be requested ahead of completing an order if required.

4. CANCELLATION

4.1          Cancellation of orders within 7 calender days of date of hire is chargeable at 50% hire charge. Within 72 hours at full hire charge.

5. COMPLAINTS

5.1          In the event of a breakdown or unsatisfactory working of hired equipment, Wharfeside Hire should be notified of the fault/issue immediately. No attempt should be made to repair the equipment unless express permission is granted by Wharfeside Hire. All apliances are tracked via Serial Number

6. PRODUCT SPECIFIC (LINEN):

6.1          Laundry items are serially tracked using RFID

6.2          The laundry charges are inculded in the hire costs

6.3          Linen returned stained by the Hirer may receive a treatment wash. Wharfeside Hire reserve the right to charge for this service. Stains and burn marks on linen will be invoiced at full replacement cost. Please note that linen left damp or wet will cause stains.

6.4          Damaged or non-returned linen will be invoiced at full replacement cost if not returned on agreed date. We shall notify the Hirer of the non-returned/damaged items prior to invoicing.

6.5          On several of our linen ranges, fading does occur. This is more pronounced on some colours. Orders are 'batched' in an endeavour to keep the cloths of the same shade together. However exact matching of shade cannot be guaranteed.

6.6          We can ususally remove the majority of stains, however if we are unable to remove stains such as pen & ink marks, cello tape, duct tape, candle wax, dyes, oils, grease and mold resulting for the linen being stored damp, then a replacement charge will be applied.

7. PRODUCT SPECIFIC (GLASSWARE):

7.1          I a glass is damaged, please do not return as this may cause harm in transport and unloading.

8. PRODUCT SPECIFIC (APPLIANCES):

8.1          All aplainces must be used by a trained and competent individual.

8.2          Under no circumstances should electrical appliances be used without being correctly earthed, unless it is of double insulated construction.

8.3          Gas appliances should not be used below ground level and only used in a well ventilated area.

8.4          All fridges and Freezers must be left for a minimum of 8 hours before use.

8.5          All appliances must be used undr cover and protected from the weather. If the appliance is exposed to water, a full inspection will be charged at £75.00

9. PRODUCT SPECIFIC (CUTLERY):

9.1          Cutlery and silverware must be  rinsed after use even if washing service agreed in advance. Under no circumstances should scourers or abrasives be used on any hired equipment.

10. PRODUCT SPECIFIC (FURNITURE):

10.1       All furniture is expected to be returned in the same condition as delivered, if the furtinture is soiled, a cleaning charge will be applied.

10.2       Any furniture that is painted will be expected to be returned in the same condtion as dispatched, if furniture is damaged a respray fee of £15.00 per item will be applied.

11. DELIVERY & COLLECTION

11.1       Our standard delivery times are Monday to Friday between 8-5, and this can be extended to 8-8 in peak seasons. (April-October and Decemeber)

11.2       We offer time slot deliveries and out of normal working hours, however this needs to be confirmed before the order is confirmed. The additonal cost will be calculculared individually for that booking.

11.3       An additional charge will be imposed in respect of waiting time should the driver be unduly delayed or detained while attempting to effect a delivery or collection, and if the items have not been packed in the correct containers waiting for collection.  This will be charges at £50 for the first 30 mins and £15 for every 15 mins afterwards.

11.4       Delivery and collection will be charged at the current Wharfeside Hire rates. Failed delivery or collection will be charged at the normal Wharfeside Hire rates. Failed collection due to the hirer fault, the goods subject of the contract will remain on hire and charged for at the daily rate.

11.5       Wharfeside Hire will make every endeavour to effect delivery and collection at the times indicated by the hirer. No responsibility will be taken if requested times are not met. Removal will be effected as soon as possible, but, all equipment cannot be collected immediately after use from all sites. Wharfeside Hire is under no liability whatsoever for any injury or damage to persons or property or loss of profit claimed by the hirer in respect of any interruption, delays, inaccuracies, errors, omissions or any failure to deliver or from the use of any equipment under hire.

11.6       If items are not packed ready for collection, and Wharfeside Hire has to pack the items, this will be charges at £50 for the first 30 mins and £15 for every 15 mins afterwards.

12. LOADING AND UNLOADING

12.1       Deliveries are from hard standing adjacent to main door, ground floor entrance, unless pre-arranged.

12.2       In accordance with the Manual Handling Operations Regulations 1992, all items will be movied using our wheeled cages and frames. These cages are only to be used by the a member of the Wharfeside Hire team and will not be left at the venue.

12.3       It is the hirer's responsibility to ensure any necessary protective covering for the floors and walls are in place before the transport crew arrives on site for both delivery and collection

12.4       Wharfeside Hire is not insured to move any third party's furniture. If the hirer requests the delivery crew to help in this process, prior express authorisation will have to be given by the office. If permission is granted, under no circumstances would Wharfeside Hire be held responsible for any damages that may occur as a result.

12.5       The hirer is responsible for ensuring that their delivery/collection instructions and arrangements are consistent with parking restrictions. Wharfeside Hire reserves the right to pass on to the hirer the cost of any fines incurred due to delivery/ collection instructions which neglect or ignore parking restrictions

13. INSPECTION AND CHANGES

13.1       Queries on goods received must be notified immediately, via telepohone or email. 0333 567 2323 or info@wharfesidehire.co.uk. An out of hours voicemail must be left if outside of normal working hours.

13.2       It is admitted that the person signing the delivery note had the opportunity to inspect the hired equipment and confirm the equipment is received in good condition.

13.3       We will take a picture of all deliveries as proof of delivery if there is no person was available to sign for the hired goods.

13.4       Drivers collecting goods are not authorised to return deposits or check goods.

13.5       The hirer warrants that the person signing the delivery note is duly authorised to do so on behalf of the Hirer and the person signing this delivery note warrants that he/she is duly authorised to sign on behalf of the hirer. If the customer is not present on delivery an image will be taken as proof of delivery

SHOPIFY  Terms and Conditions

OVERVIEW

This website is operated by Wharfeside Hire. Throughout the site, the terms “we”, “us” and “our” refer to Wharfeside Hire. Wharfeside Hire offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return and Cancellation Policy. 

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns and Cancellation Policy. 

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Wharfeside Hire, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Wharfeside Hire and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@wharfesidehire.co.uk.